# BodyGuardz > BodyGuardz knowledge base – help articles and documentation. ## Replacements/Registration - [How to register my BodyGuardz case](https://support.bodyguardz.com/en_us/how-to-register-my-bodyguardz-case-SJHVQ9iX5.md): First off, we hope you're loving your new BodyGuardz case and we appreciate you trusting us with the protection of your device! Please note, that... - [How to register my BodyGuardz screen protector](https://support.bodyguardz.com/en_us/how-to-register-my-bodyguardz-screen-protector-HyPhcOoX9.md): Congrats on getting your BodyGuardz screen protector and trusting us with your device protection! Follow the steps below to register your product. 1. Becom... - [Can I get a replacement if I make a mistake installing the protector?](https://support.bodyguardz.com/en_us/can-i-get-a-replacement-if-i-make-a-mistake-installing-the-protector-S16XPMiEc.md): While we do our best to design the screen protector install to be as simple as possible, we also understand that mistakes can be made. The two most common mi... - [What if I ordered the wrong replacement](https://support.bodyguardz.com/en_us/i-ordered-the-wrong-replacement-SyhKL7Mm1l.md): If - [How Do I order a Replacement](https://support.bodyguardz.com/en_us/how-do-i-order-a-replacement-SyI0Ja90kg.md): Need a Replacement Weve Got You Covered If your registered BodyGuardz screen protector needs replacing you can easily request a replacement through your a - [How much do screen protector replacements cost](https://support.bodyguardz.com/en_us/how-much-do-screen-protector-replacements-cost-SJMkvbYege.md): Need a Replacement Weve Got You Covered If your registered BodyGuardz screen protector needs replacing you can easily request a replacement through your a - [BodyGuardz Advantage Program Update](https://support.bodyguardz.com/en_us/bodyguardz-advantage-program-update-B12vKZtlxx.md): BodyGuardz Advantage Program Update FAQ What is the BodyGuardz Advantage Program The Advantage Program allows you to get a replacement screen protector - [Do I need to send my old protector back to BodyGuardz?](https://support.bodyguardz.com/en_us/do-i-need-to-send-my-old-protector-back-to-bodyguardz-HJ2cbPFHxg.md): Weve - [International Shipping](https://support.bodyguardz.com/en_us/international-shipping-r15TmWeRxx.md): our replacement shipping service is currently limited to US addresses only If you are an international customer and need a replacement youre welcome to hav ## Returns - [What qualifies for a return?](https://support.bodyguardz.com/en_us/what-qualifies-for-a-return-bodyguardz-B1TJUCQq.md): 30-Day Returns Policy At BodyGuardz, we strive to deliver the highest quality in device protection. So, if for any reason you feel like those standards ... - [Does BodyGuardz pay for return shipping?](https://support.bodyguardz.com/en_us/does-bodyguardz-pay-for-return-shipping-H1qtsmAQq.md): For most returns, a shipping label will not be provided and the customer will be responsible for shipping costs. If you are returning a product due to a manu... - [When will I receive the refund for my return?](https://support.bodyguardz.com/en_us/when-will-i-receive-the-refund-for-my-return-Byn8rNiNc.md): Once the product has been returned with the attached RMA number, the refund will be approved. After approval, it may take 5-7 business days to see the refund... - [How do I submit a return request?](https://support.bodyguardz.com/en_us/how-do-i-submit-a-return-request-H1LPD7gI5.md): To submit a return request, please provide our customer success team (support@bodyguardz.com) with your order number and a brief explanation for the return.&... - [Can I cancel my order?](https://support.bodyguardz.com/en_us/can-i-cancel-my-order-HJIwScmfo.md): Once an order is placed our fulfillment team works to complete your order as quickly as possible To guarantee your order can be canceled the request must b ## Warranty - [How do I file a BodyGuardz case warranty claim?](https://support.bodyguardz.com/en_us/how-do-i-file-a-warranty-claim-SJw8PNi4c.md): If your case has a warping, discoloration issue, or another manufacturing defect, please contact a Customer Success representative and we will be happy to re... - [What is the BodyGuardz case warranty?](https://support.bodyguardz.com/en_us/what-is-the-bodyguardz-case-warranty-BJ468VoVq.md): BodyGuardz now offers the ultimate lifetime warranty. Warranties for our phone cases are handled on a case by case basis, pun intended. We expect a level of ... - [Contact Us](https://support.bodyguardz.com/en_us/contact-us-Byt_Jgomo.md): The best way to contact the BodyGuardz Customer Success team is through our digital channels: email, web chat, SMS, and social. - [What are BodyGuardz LifeTime Replacements?](https://support.bodyguardz.com/en_us/what-are-bodyguardz-lifetime-replacements-SkiAw4iEc.md): Your BodyGuardz screen protector comes with a lifetime warranty. Lifetime is defined as 2 years of guaranteed support, followed by additional support for as ... - [How does the Case Refresh program work](https://support.bodyguardz.com/en_us/how-does-the-case-refresh-program-work-BJlwirBcT.md): BodyGuardz Case Refresh Program is uniquely designed to enhance your experience with BodyGuardz products Tailored to empower our valued customers this program ## Shipping - [What shipping carrier does BodyGuardz use?](https://support.bodyguardz.com/en_us/what-shipping-carrier-does-bodyguardz-use-H1eYuEjNq.md): All US-based e-commerce orders are shipped through USPS ground. A national order generally takes 5-7 business days to arrive. - [How do I track my BodyGuardz order?](https://support.bodyguardz.com/en_us/how-do-i-track-my-bodyguardz-order-Sk_VtVo45.md): Once your order has been confirmed and shipped, an email containing tracking information titled “ Your Bodyguardz.com Order Has Shipped!” will be... - [International Shipping](https://support.bodyguardz.com/en_us/international-shipping-r15TmWeRxx.md): our replacement shipping service is currently limited to US addresses only If you are an international customer and need a replacement youre welcome to hav - [Can I cancel my order?](https://support.bodyguardz.com/en_us/can-i-cancel-my-order-HJIwScmfo.md): Once an order is placed our fulfillment team works to complete your order as quickly as possible To guarantee your order can be canceled the request must b - [Can I change my shipping address?](https://support.bodyguardz.com/en_us/can-i-change-my-shipping-address-rJ0fQVkGGg.md): We start proce - [What do I do if my order hasn't arrived?](https://support.bodyguardz.com/en_us/what-do-i-do-if-my-order-hasnt-arrived-rk9o5EoV9.md): If your order never arrived, our first recommendation would be to check your tracking information to see the location of the delivery and any additional info... ## Installation Help - [PRTX (Synthetic Glass) Installation Help](https://support.bodyguardz.com/en_us/prtx-synthetic-glass-installation-help-SysUJBjEc.md): 1) Clean your Screen and Place Installation Guide Use the provided alcohol wipe to clean your screen thoroughly. Wipe away any streaks with the microfiber ... - [Tempered Glass Installation Help (Pure 2, Pure 3)](https://support.bodyguardz.com/en_us/tempered-glass-install-help-pure-2-pure-3-Byl1aEi45.md): 1) Clean your screen Use the provided alcohol wipe to clean your screen thoroughly. Wipe away any streaks with the microfiber cleaning cloth. Gently tap th... - [iPhone 17 installation help](https://support.bodyguardz.com/en_us/iphone-17-installation-help-H1MydnOseg.md): httpswwwyoutubecomwatchv43gHyb2ysdc - [Red Light Converter Installation Help](https://support.bodyguardz.com/en_us/red-light-converter-installation-help-Byr0TCAcZe.md): 1 ## FSA/HSA - [How can I tell which products are FSA/HSA eligible?](https://support.bodyguardz.com/en_us/how-can-i-tell-which-products-are-fsahsa-eligible-Bk6z5Tnxg.md): Eligible product will say FSAHSA eligible After you place your order the thankyou page will guide you through a quick secure step to request your rei - [How does FSA/HSA reimbursement work?](https://support.bodyguardz.com/en_us/how-does-fsahsa-reimbursement-work-Hyqq5T2xg.md): 1 Add an eligible product to your cart and check out with your credit card an HSAFSA card is not permissible 2 On the order confirmation page select the - [What is Medpaid?](https://support.bodyguardz.com/en_us/what-is-medpaid-BJKlja2gbx.md): What is Medpaid Medpaid has partnered with BodyGuardz to help you qualify your purchase for HSAFSA reimbursement by providing a fast online assessment and - [How long does it take to receive FSA/HSA reimbursement?](https://support.bodyguardz.com/en_us/how-long-does-it-take-to-receive-fsahsa-reimbursement-B1qVj6ngWl.md): Most FSAHSA administrators process claims within 710 days when you submit your receipt along with a Letter of Medical Necessity Reimbursement timing varies - [What is HSA & FSA?](https://support.bodyguardz.com/en_us/what-is-hsa-fsa-Bygusp2lWl.md): HSA Health Savings Account and FSA Flexible Spending Account are pretax benefit accounts for qualified medical expenses When you use these funds youre p - [How can I get a copy of my Letter of Medical Necessity (LMN)?](https://support.bodyguardz.com/en_us/how-can-i-get-a-copy-of-my-letter-of-medical-necessity-lmn-r1O9aa2gbg.md): Log in to the Medpaid patient portal Your username is the email you used at checkout If you havent set up your account yet or need to reset select Forgo